Tech Weekly: 5 Shifts That Actually Matter
ChatGPT Just Became Your Business Hub
OpenAI launched the Apps SDK last week. Apps like Canva, Figma, and Spotify now run inside ChatGPT conversations.
What this means is that you ask ChatGPT to make you a poster. Canva opens. Right there. You design. You’re done. No switching tabs. No breaking flow.
Think about your tools. Your CRM. Your project manager. Your invoicing system. Soon, they’ll plug into one interface. You talk. AI acts. Work happens.
This isn’t about saving minutes. It’s about removing friction. When tools connect naturally, workflows. When you context-switch between twelve apps, it doesn’t.
What to do: Map your current tools. Which ones waste your time switching between them? Keep that list. When AI integrations arrive for those tools, jump on them.
Teams Finally Gets Multiple Windows
Microsoft rolled out pop-out channels for Teams. You can now open several channels in separate windows, like you could with chats. But now for channels too.
If you run multiple projects, this matters. Monitor three team discussions whilst working on a fourth. No more tab-switching amnesia. No more losing your place.
What to do: Update Teams next month. Train your team to use it. Five minutes of practice saves hours of frustration.
Perplexity’s Browser Claims Big Numbers
Perplexity launched Comet, a browser with built-in AI. Their CEO reckons it saves businesses ten grand a year per person.
Bold claim. Worth testing.
The difference: AI sits in your browser. Not in another tab. Research happens where you work. Content creation happens where you browse. Less switching. More doing.
What to do: Download Comet. Use it alongside Chrome for a month. Track one task. How long does it take in both? Make decisions based on evidence, not claims.
AI-Written Complaints Are Here
Employees use ChatGPT to write workplace complaints. The complaints sound legal. They look official. They feel serious.
Most aren’t.
AI makes bad arguments sound good. It dresses weak claims in strong language. It knows employment law terms but not the reality of employment law.
What to do: Don’t panic at legal language. Read the substance. Ignore the fancy words. Consult proper employment lawyers when genuine issues appear. Don’t let AI-generated formality intimidate you.
Small Businesses Keep Their People
Talkdesk surveyed small businesses. 51% now use AI in customer service. 90% plan to keep or grow their support teams.
The pattern is clear. AI handles the dull stuff. Humans handle the complex stuff. Nobody’s being replaced. People are being freed to do better work.
What to do: If you’re not using AI in customer service yet, start small. Let AI answer the same twelve questions customers ask every day. Free your team to solve actual problems.
What Does This All Mean
AI is becoming infrastructure. Like electricity. Like the internet. Like mobile phones before it.
The businesses that thrive will be the ones that embed AI naturally. Not the ones that bolt it on as an afterthought.
Your move: Pick one area. Add AI there. Learn what works. Then move to the next.
Which of these changes matters most to your operation?
Want help working out where AI fits in your business? That’s what we do. Drop me a line.